Join us as we change the world
Sales Team
➟ Customer Support: Respond promptly and professionally to customer inquiries, issues, and requests. This includes providing product information, troubleshooting problems, and resolving complaints with a focus on achieving customer satisfaction.
➟ Technical Assistance: Assist customers in resolving technical issues related to products, services, or software. Guide them through problem-solving steps and escalate complex issues to the appropriate team when necessary.
➟ Issue Resolution: Utilize knowledge bases, internal resources, and company policies to efficiently address customer concerns. Document all interactions and solutions in the support ticketing system.
➟ Communication: Maintain clear and concise communication with customers, colleagues, and other teams. Keep customers informed about the progress of their inquiries and ensure timely follow-ups.
➟ Must know IT Field Counselling.
Education Counsellor
➟ Must have good communication skills & interpersonal skills.
➟ Must be good in negotiation & convincing skills.
➟ Coordinate with the marketing & sales team for Lead generation.
➟ Write clean and maintainable code.
➟ Must know IT Field Counselling.
